The quality improvement program should include what type of monitoring?

The quality improvement program's emphasis on ongoing monitoring of staff and resident care services is essential because it directly impacts the health, safety, and overall satisfaction of residents. Continuous monitoring allows for the identification of any areas needing improvement, ensuring that the care provided meets both regulatory standards and the specific needs of the residents.

This type of monitoring can include various aspects such as evaluating care plans, assessing the effectiveness of services provided, implementing feedback from residents and families, and examining outcomes related to health and well-being. By focusing on both staff performance and resident experiences, the program can enhance service delivery, promote best practices, and ensure compliance with licensing regulations.

While other options may touch upon important aspects of facility management, they do not specifically address the critical ongoing assessment of care services, which is the cornerstone of a successful quality improvement program.